Jul - Dec 2019
ADP Nexpert
ADP Ventures partnered with frog to build a pipeline of direct-to-consumer product concepts and define the MVP for the strongest opportunity: Nexpert. This project focuses on the MVP experience design of Nexpert, grounded in extensive user research with two core user groups.
As a UX designer and researcher on the team, I created the initial designs by translating research insights into a clear product vision, and conducted usability tests to validate the designs.
Jul - Dec 2019
ADP Nexpert
ADP Ventures partnered with frog to build a pipeline of direct-to-consumer product concepts and define the MVP for the strongest opportunity: Nexpert. This project focuses on the MVP experience design of Nexpert, grounded in extensive user research with two core user groups.
As a UX designer and researcher on the team, I created the initial designs by translating research insights into a clear product vision, and conducted usability tests to validate the designs.
Jul - Dec 2019
ADP Nexpert
ADP Ventures partnered with frog to build a pipeline of direct-to-consumer product concepts and define the MVP for the strongest opportunity: Nexpert. This project focuses on the MVP experience design of Nexpert, grounded in extensive user research with two core user groups.
As a UX designer and researcher on the team, I created the initial designs by translating research insights into a clear product vision, and conducted usability tests to validate the designs.
My role
UX Designer and Researcher
Project Focus
Product Design and Research
client / co.
My role
UX Designer and Researcher
Project Focus
Product Design and Research
client / co.
My role
UX Designer and Researcher
Project Focus
Product Design and Research
client / co.
The Need
The Need
The Need
The traditional concept of retirement is shifting.
Many workers approaching retirement are seeking continued work—whether for financial stability, purpose, or connection—but often feel their skills and experience are undervalued in an increasingly ageist job market. At the same time, employers are struggling to hire with an increasingly saturated and noisy environment, especially for temporary and contract positions.
The traditional concept of retirement is shifting.
Many workers approaching retirement are seeking continued work—whether for financial stability, purpose, or connection—but often feel their skills and experience are undervalued in an increasingly ageist job market. At the same time, employers are struggling to hire with an increasingly saturated and noisy environment, especially for temporary and contract positions.
The traditional concept of retirement is shifting.
Many workers approaching retirement are seeking continued work—whether for financial stability, purpose, or connection—but often feel their skills and experience are undervalued in an increasingly ageist job market. At the same time, employers are struggling to hire with an increasingly saturated and noisy environment, especially for temporary and contract positions.
"It's a lose-lose. Older people generally face an uphill battle to get a job and so we, as older people, lose. Then potential employers lose because they don't get the benefit of experience and everything that a person like me has to offer."
- REITREMENT AGE WORKER
"It's a lose-lose. Older people generally face an uphill battle to get a job and so we, as older people, lose. Then potential employers lose because they don't get the benefit of experience and everything that a person like me has to offer."
- REITREMENT AGE WORKER
"It's a lose-lose. Older people generally face an uphill battle to get a job and so we, as older people, lose. Then potential employers lose because they don't get the benefit of experience and everything that a person like me has to offer."
- REITREMENT AGE WORKER
The Solution
The Solution
The Solution
Nexpert is a service that connects experienced workers with opportunities aligned to their life stage at organizations that value their expertise.
As a two-sided marketplace, it supports two distinct experiences: one for workers seeking work and one for employers looking to fill positions.
What sets Nexpert apart is an experience intentionally designed to meet the unique needs of older users, while enabling employers to quickly identify high-quality, compatible matches.
Nexpert is a service that connects experienced workers with opportunities aligned to their life stage at organizations that value their expertise.
As a two-sided marketplace, it supports two distinct experiences: one for workers seeking work and one for employers looking to fill positions.
What sets Nexpert apart is an experience intentionally designed to meet the unique needs of older users, while enabling employers to quickly identify high-quality, compatible matches.
Nexpert is a service that connects experienced workers with opportunities aligned to their life stage at organizations that value their expertise.
As a two-sided marketplace, it supports two distinct experiences: one for workers seeking work and one for employers looking to fill positions.
What sets Nexpert apart is an experience intentionally designed to meet the unique needs of older users, while enabling employers to quickly identify high-quality, compatible matches.
Designs
Designs
Designs
Worker Experience
Worker Experience
Worker Experience
Designed with older professionals in mind, the worker experience prioritizes clarity and ease at every step. Design highlights include:
Visual Style: Larger type and WCAG 2.0 AA–compliant contrast ensures high legibility for our target users and reduces visual strain.
Workflow Transparency: All steps of a flow are visible, with inactive steps collapsed and labeled, helping users focus on the current task while anticipating what’s next.
Browsability: Jobs can be browsed from the home page, creating a familiar, intuitive experience similar to platforms that older workers are familiar with, such as Facebook and Craigslist.
Relevant Filters: Filters focus on what matters most to older workers: flexibility, location, and part-time or post-retirement opportunities.
Designed with older professionals in mind, the worker experience prioritizes clarity and ease at every step. Design highlights include:
Visual Style: Larger type and WCAG 2.0 AA–compliant contrast ensures high legibility for our target users and reduces visual strain.
Workflow Transparency: All steps of a flow are visible, with inactive steps collapsed and labeled, helping users focus on the current task while anticipating what’s next.
Browsability: Jobs can be browsed from the home page, creating a familiar, intuitive experience similar to platforms that older workers are familiar with, such as Facebook and Craigslist.
Relevant Filters: Filters focus on what matters most to older workers: flexibility, location, and part-time or post-retirement opportunities.
Designed with older professionals in mind, the worker experience prioritizes clarity and ease at every step. Design highlights include:
Visual Style: Larger type and WCAG 2.0 AA–compliant contrast ensures high legibility for our target users and reduces visual strain.
Workflow Transparency: All steps of a flow are visible, with inactive steps collapsed and labeled, helping users focus on the current task while anticipating what’s next.
Browsability: Jobs can be browsed from the home page, creating a familiar, intuitive experience similar to platforms that older workers are familiar with, such as Facebook and Craigslist.
Relevant Filters: Filters focus on what matters most to older workers: flexibility, location, and part-time or post-retirement opportunities.
Employer Experience
Employer Experience
Employer Experience
Designed for efficiency, the employer experience helps teams surface qualified candidates and fill roles with confidence. Design highlights include:
Streamlined Requisitions: Automatically generate new job posts from past postings, add screening questions, and manage contact settings to speed up posting.
Analytics: View conversion rates, cost per applicant, top search terms, and matched skills to track ROI and improve future postings.
Profile Highlights: Badges indicate alumni, previous Nexpert hires, matched skills, and active job seekers—reducing the effort of sifting through poorly matched profiles.
Information Hierarchy: Past work found through Nexpert is featured separately as they reflect candidates’ current preferences. Past jobs with payroll processed by ADP are marked with “ADP verification” to ensure profile accuracy.
Designed for efficiency, the employer experience helps teams surface qualified candidates and fill roles with confidence. Design highlights include:
Streamlined Requisitions: Automatically generate new job posts from past postings, add screening questions, and manage contact settings to speed up posting.
Analytics: View conversion rates, cost per applicant, top search terms, and matched skills to track ROI and improve future postings.
Profile Highlights: Badges indicate alumni, previous Nexpert hires, matched skills, and active job seekers—reducing the effort of sifting through poorly matched profiles.
Information Hierarchy: Past work found through Nexpert is featured separately as they reflect candidates’ current preferences. Past jobs with payroll processed by ADP are marked with “ADP verification” to ensure profile accuracy.
Designed for efficiency, the employer experience helps teams surface qualified candidates and fill roles with confidence. Design highlights include:
Streamlined Requisitions: Automatically generate new job posts from past postings, add screening questions, and manage contact settings to speed up posting.
Analytics: View conversion rates, cost per applicant, top search terms, and matched skills to track ROI and improve future postings.
Profile Highlights: Badges indicate alumni, previous Nexpert hires, matched skills, and active job seekers—reducing the effort of sifting through poorly matched profiles.
Information Hierarchy: Past work found through Nexpert is featured separately as they reflect candidates’ current preferences. Past jobs with payroll processed by ADP are marked with “ADP verification” to ensure profile accuracy.
Impact
Impact
Impact
In our final evaluative research before handing off the MVP to ADP Ventures, both workers and employers responded positively to its thoughtful, intentional design. They found the solutions to be grounded in real challenges that working professionals face.
The ADP Ventures team was equally enthusiastic, recognizing Nexpert as a unique opportunity to address a gap in the HR technology market and deliver a direct-to-consumer service.”
In our final evaluative research before handing off the MVP to ADP Ventures, both workers and employers responded positively to its thoughtful, intentional design. They found the solutions to be grounded in real challenges that working professionals face.
The ADP Ventures team was equally enthusiastic, recognizing Nexpert as a unique opportunity to address a gap in the HR technology market and deliver a direct-to-consumer service.”
In our final evaluative research before handing off the MVP to ADP Ventures, both workers and employers responded positively to its thoughtful, intentional design. They found the solutions to be grounded in real challenges that working professionals face.
The ADP Ventures team was equally enthusiastic, recognizing Nexpert as a unique opportunity to address a gap in the HR technology market and deliver a direct-to-consumer service.”
Want to see more?
Want to see more?
Want to see more?
Please reach out if you're interested in the full case study for this project.
Please reach out if you're interested in the full case study for this project.
Please reach out if you're interested in the full case study for this project.
